Deposit & refund policy

Draft v1 · 28 Oct 2026 · for legal review

1. Deposit

500 USD for Work and Family, 1,000 USD for Invest, charged in VND at the day's rate via 9Pay. The deposit holds your seat and is credited against your paperwork fee.

2. Refunded in full

• Your profile is not accepted at review (step 2).
• The project you are assigned to does not fill within 90 days.
• We cannot sign a labour contract for you within 30 days of approval.

Refunds go back to the original card within 10 working days, less any bank or gateway fees we cannot recover.

3. Not refunded

• You withdraw after your profile has been approved and contracts sent.
• You provide false documents or fail the medical check for reasons you were aware of.

4. Paperwork fee

Charged in stages as work is performed. Fees for stages already completed are not refundable; fees for stages not started are refunded.

5. Capital contribution

Refunded in full if the project does not fill. After the project is confirmed, exit is by transfer of your seat under the BCC, not by refund.

6. Add-ons

Refundable until the service is booked with a third party; after that, the third party's terms apply.

7. How to ask

Email hello@rootviet.vn with your reference code (RV-xxxx). We confirm within 2 working days.